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Description
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Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.4 ★★★★★
Based on 25 reviews
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Product Reviews
★★★★★ 5
Refunded my purchase price
I purchased the "TESmart" 2 computer KVM Switch. I always get the added warranty these day for electronics and I am glad I did. It has now been 3 years and the unit has stopped working correctly. It would switch between computers but the mouse and keyboard stopped working for one of the computers. I'm not sure exactly which component stopped working because the keyboard and mouse worked fine for the other computer. I did plugged the mouse and keyboard directly to the computer in question and they worked fine. I believe the "push threw" stopped for my W11 computer, meanwhile, the W7 computer keeps trucking on.
I say all that to say this, it's worth paying a few dollars more to get that little bit of extra security on the electronics these days. Unfortunately the prices have gone up on the KVM switches, at least the ones worth buying so I am in search of a new one now.
ASURION was easy to work with. It wasn't that much of a hassle. The slight glitch I experienced was their automatic system didn't register my claim correctly. Only mistake I made was making the claim over a weekend. I would say if you make a claim do it during the normal business hours. I was able to chat with an agent during working hours and they were able to remedy the issue quickly. I did have to ship the KVM switch and its components to Asurion but they paid for shipping and once I was able to package and ship the unit back, Asurion refunded my purchase price completely with an Amazon Gift Card.
So, all in all, it's all good!
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Reviewed in the United States on June 8, 2024
★★★★★ 5
Asurion Rocks!
Fantastic response. They did a great job of processing the claim. Money well spent! Great service and great protection plan.
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Reviewed in the United States on July 30, 2025
★★★★★ 5
Something good you should have
Something you should consider to have they were with you and give you your money back if there’s a problem
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Reviewed in the United States on February 15, 2026
★★★★★ 5
Simple and not Drama claim process.
’ve had Asurion coverage for a couple of years and never needed to use it until recently, when my pool salt cell (less than two years old) stopped working. I had purchased it with an Asurion protection plan, so I contacted them to start a claim.
The process was simple and straightforward to follow. In the end, they honored the plan and covered the cost of my salt cell based on the value when I originally bought it. They issued me a gift card that I could use on Amazon for that amount.
While prices have gone up and a new cell now costs about $200 more, it was still definitely worth having the coverage. Overall, I’m satisfied with how the claim was handled.
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Reviewed in the United States on June 8, 2026
★★★★★ 5
Love this protection plan
Quick and easy. My daughter's cracked her screen on her phone, as soon as it happened I went on the app, filed the claim. Ten minutes later I received the email with the shipping lable. The following day I dropped the phone off at ups and 4 hours later I received the digital gift card. Ive filed several claims since getting the protection plan and with four kids its definitelysomething im glad to have especially since i dont have to buy a protectionplan for each item now. I have filed claims for electric scooter the stoped working for no reason, my son's phone stopped charging, my oldest daughter cracked her phone screen, my son's video game controllers up and died and each time it was quick and easy and no fuss
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Reviewed in the United States on May 13, 2026